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Who answers what
Because this site reviews Pelican rather than operates it, the editorial team holds responsibility for the accuracy of the reviews, ratings and descriptions published here, while Pelican’s own support staff hold responsibility for your account, your money and your play. That split is the starting point for deciding where a question belongs.
Send the editorial team anything about the site’s content: a game listed with the wrong volatility, a bonus term that has changed, a payout limit that no longer matches the operator’s published terms, or a feature you believe we have described incorrectly.
Corrections and outdated details
When you report a mistake or a detail that has gone stale, the editorial team checks it against the operator’s current terms and against other reliable sources. Confirmed errors are corrected without undue delay, and the review is updated to reflect what Pelican actually offers today rather than what it offered when the page was first written.
If a report cannot be verified, the team says so plainly and explains what evidence would settle it. No correction is made on the basis of a single anonymous claim, and no report is ignored simply because it is inconvenient.
Account, deposit and withdrawal problems
Questions about a blocked login, a failed deposit, a pending withdrawal, a declined verification document or a disputed bonus belong to Pelican’s own support team. The editorial team cannot see your account, cannot access your transaction history and cannot act on your behalf with the operator. Any attempt to resolve those matters here would only delay you.
The same applies to responsible-gambling requests: account limits, self-exclusion and cooling-off periods must be raised directly with the operator, since only the operator can action them. The editorial team can explain what those tools are supposed to do, but it cannot switch them on for you.
What the editorial team can do
The team can clarify how a review was reached, explain a term that appears in the operator’s terms and conditions, and pass on a general question about how online casino reviews are put together. It can also log a complaint about the accuracy of this site and respond to it.
Keep in mind that a question about the operator is not a question about this site. If it concerns your money or your play, take it to Pelican’s support. If it concerns what this site says about Pelican, it belongs here.